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SAP SQL Anywhere, on-demand edition 1.0 SP 6 » Troubleshooting and additional resources » Errors sorted by error code

DBCLOUDERR_SATECHSUPPORT_NOT_ENABLED

Connections as the SATechSupport user are not enabled

Code -20383
Probable cause

You attempted to make a connection to the cloud infrastructure as the SATechSupport user but connections are not enabled for the SATechSupport user.