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SQL Anywhere 12.0.1 » SQL Anywhere Server - Database Administration » Database maintenance » Troubleshooting SQL Anywhere database issues


Error reporting in SQL Anywhere

If a fatal error or crash occurs in any SQL Anywhere program, an error report is created which contains technical information about the program at the time of the error. When an error report is created, you are prompted to submit this report to the SQL Anywhere support team. You can also submit this report using the Support utility (dbsupport). Submitting error reports assists with diagnosing the cause of a fatal error or assertion. Once an error report is submitted, you receive a submission ID which you can quote to technical support. If you report the problem to the technical support department, sending them this error file can speed up the processing of your issue. It is recommended that you submit error reports, even if you choose not to contact technical support, to help improve the product.

Every effort is made to ensure that the report does not contain any sensitive information such as your network user name or password.

Error reports are stored on your computer's file system indefinitely. You can submit them at a later date using the Support utility (dbsupport).

 Submit error reports
  • Run the following command:

    dbsupport -sa

    All crash report and diagnostic information stored in the diagnostic directory are submitted to iAnywhere Solutions.

 See also